Dec 4, 2020

Hackers target COVID-19 vaccine cold chain

IBM
covid-19
vaccine
Cybersecurity
William Smith
2 min
IBM researchers have discovered that the international supply chain for COVID-19 vaccines is being targeted by hackers
IBM researchers have discovered that the international supply chain for COVID-19 vaccines is being targeted by hackers...

IBM researchers have discovered that the international supply chain for COVID-19 vaccines is being targeted by hackers.

Specifically targeted is the so-called “cold chain”, which keeps vaccines at the right temperatures during transport so that they don’t degrade.

The attack takes the form of a “global phishing campaign” against organisations providing the cold chain, beginning in September 2020 and spanning across six countries. Attackers impersonated an executive from Haier Biomedical and sent emails to other organisations to “harvest credentials”

In a blog post, Claire Zaboeva, Senior Strategic Cyber Threat Analyst, IBM, said: “While firm attribution could not be established for this campaign, the precision targeting of executives and key global organizations hold the potential hallmarks of nation-state tradecraft.” She went on to say: “IBM Security X-Force urges companies in the COVID-19 supply chain — from research of therapies, healthcare delivery to distribution of a vaccine — to be vigilant and remain on high alert during this time.”

The news comes as the UK became the first country in the world to approve the Pfizer/BioNTech vaccine for use, with 800,000 doses on their way. That vaccine is precisely the type supported by the cold chain, as it needs to be stored at -70C, highlighting the need for cyber security as the vaccine rollout begins.

Chris Ross, SVP Sales, International, Barracuda Networks, commented: “Phishing scams have surged since the outbreak of Covid-19 and the UK’s first national lockdown, with our recent data showing that spear-phishing campaigns have been disproportionately targeting schools and Universities since the start of the pandemic. However, this is the first time that a significant phishing campaign has been used on a global scale to disrupt the progress of our battle with the coronavirus – this issue must be taken extremely seriously by all afflicted targets and organisations who have anything to do with the logistics, transport or distribution of the vaccine, who may have already been breached, and do not yet know it.”

Share article

Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

Share article