Jul 7, 2020

Top Ten Cybersecurity Companies - Absolute Software

Technology
Cybersecurity
Kayleigh Shooter
4 min
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We take a look at Absolute, a leading software company who was featured in our list of the top ten cybersecurity companies...

Business Overview:

Absolute Software Corporation is a Canadian company that specializes in endpoint security and data risk management solutions. The company is headquartered in Vancouver, British Columbia, Canada and Austin, Texas, with regional offices in Reading, UK; and Ho Chi Minh City, Vietnam. Absolute is a publicly-traded company on the Toronto Stock Exchange Absolute was founded in 1993 as a response to the problem of laptop theft and loss. Originally called “LoJack for Laptops” (and later Computrace) its mission was to create a track-and-trace solution that worked no matter what someone might do to the device.

Absolute Visibility:

Get the truth from your devices, apps, and data; view your entire device fleet from a cloud-based dashboard — and trust that you’re not missing anything — thanks to Absolute’s persistent, self-healing connection. Whenever a user attempts to alter or remove it, Absolute reinstalls itself, guaranteeing crystal-clear visibility. Catch risks before they become incidents, so you keep auditors and your customers happy. Customize reports and alerts to instantly know whenever encryption, anti-malware, or any other mission-critical app is absent or vulnerable. Inventory your hardware and software assets automatically — then quickly generate reports on hardware, software, OS, geolocation, and hundreds of other data points that Absolute already collects for you. Lastly, Maximize the return on your tech investments with reports on device and software usage. Learn which assets are underused, then repurpose or phase them out to cut unnecessary expenses. 

Absolute Control:

With Control, you can freeze lost or stolen devices. Set geofences and timers to automatically trigger these actions whenever a device leaves a safe area or stops calling in. Selectively wipe data from at-risk endpoints. Perform end-of-life device wipes remotely and generate compliance certificates. Get unprecedented control over your endpoint security configurations — and prevent unauthorized changes to them — by remotely managing the supervisor password for supported Lenovo devices.

Absolute Resilience:

With Resilience, you can extend Absolute Persistence to your mission-critical apps, granting them the power to heal and reinstall themselves whenever they’re disabled, altered, or uninstalled. Scan your endpoints for sensitive data like financial information, social security numbers, PHI, and intellectual property. Know when it’s on an unsecure device, even off-network. Query and remediate your whole device fleet to gather precise contextual insights. Address dark endpoints, ransomware attacks, and other vulnerabilities with automation and custom or pre-built workflows. Let the Absolute Investigations team lead the search for your lost or stolen devices. They’ll pair up with local law enforcement to recover your hardware.

Absolute & Allegis Group:

Allegis Group is one of the world’s largest privately held staffing companies. Its specialized network of companies includes Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, EASi, Allegis BN, and Talent2. The company operates more than 500 offices across 50 countries throughout the Americas, Europe, and Asia. Allegis Group works with more than 20,000 clients, 90,000 contractors, and more than 15,000 employees.

As Allegis Group continues its global expansion and engages new contractors in different regions, the number of remote staff has increased. IT has been tasked with putting in place architecture that optimizes productivity for employees working off the corporate network. Allegis Group also needed to address the integrity of its data security with many employee devices containing personally identifiable information. Allegis Group required a comprehensive and streamlined security protocol to ensure the protection of this data on behalf of their business partners and clients.

As part of building a world-class security infrastructure, Allegis Group enlisted Absolute to serve as a critical layer in its overall security posture. “We follow and adhere to a comprehensive security incident response plan through our service desk system,” said Jeff Reinsfelder, Infrastructure Distribution Manager at Allegis Group. “In the event of a security incident, a ticket is automatically generated and distributed to key internal stakeholders to assess the potential risk and the need to take action. The Absolute platform is obviously a key part of this security process.”

Absolute worked diligently with Allegis Group’s IT department to identify where the Absolute platform could deliver greater value in managing and securing the organization’s assets. An opportunity was also identified to leverage the Absolute platform to validate the existence of other business critical software applications. “One of the key features we rely on from the Absolute platform is its ability to validate the encryption status on our devices. It serves as a powerful security blanket and gives us great confidence.”

For Allegis Group’s remote workforce, the company heavily relies on VPN connectivity to optimize employee productivity. When the company experienced challenges verifying the health of the VPN client, Absolute delivered Application Persistence as a means to automatically regenerate the VPN application in the event that the application is uninstalled, inactive, or disabled on any device.

Read the full case study here.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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