Amazon Go stores will open in Chicago and San Francisco
Amazon is reportedly set to open two more Amazon Go stores in Chicago and San Francisco, marking the first expansion of the cashierless store since its initial pilot in Seattle.
The e-commerce giant said that the concept aims to cut queue times and change the grocery market with its “just walk out” technology.
Upon entering the store, customers will have to sign into the Amazon Go app and link it to their debit or credit card.
The smart supermarket then uses computer vision, sensors and deep learning technologies - similar to those used in autonomous vehicles - to track what consumers take off the shelves.
Then when a customer leaves the store, the items will be automatically charged to their card and they will receive a receipt of their purchase.
- Sainsbury's and Asda tie-up could create UK's biggest supermarket chain
- Tesco slashed its CO2 emissions by 13% last year
- Amazon's online grocery sales grew nearly 50% in its first quarter
The first and only Amazon Go store opened in January near the company's headquarters in Seattle.
The firm has posted job listings for store managers in Chicago and San Francisco on its own site, according to the Seattle Times.
Although the grocery store has no cashiers, employees are needed to restock shelves, check IDs for alcohol, and for security reasons.
The store openings come as Amazon tries to grow its grocery business.
In addition to its online grocery service, Amazon Fresh, the Seattle-based firm also bought Whole Foods last June for $13.7bn.
Amazon sold an estimated $650mn worth of groceries in the US in the first quarter of the financial year, according to a report by One Click Retail.
Amazon test new technology to improve employee safety
At the Amazon Robotics and Advanced Technology labs in Boston, and Northern Italy, team members are testing and developing new technologies in order to help to make employees’ jobs safer, these include technologies that help move carts and packages through Amazon facilities.
Recently the safety of Amazon's warehouses has drawn scrutiny. On June 1, the Washington Post's Jay Greene and Chris Alcantara published findings from an analysis of Occupational Safety and Health Administration data showing Amazon's serious injury rates are nearly double those at other companies' facilities.
A spokesperson from Amazon said the company spent more than $1 billion last year on safety measures, and hired more than 6,200 employees to a group dedicated to workplace health and safety.
One innovation being tested by Amazon, which is in early development, is the use of motion-capture technology to assess the movement of volunteer employees in a lab setting. These employees perform tasks that are common in many Amazon facilities, such as the movement of totes, which carry products through robotic fulfillment centers.
The motion-capture software enables Amazon scientists and researchers to more accurately compare data captured in a lab environment to industry standards rather than other modelling tools traditionally used by ergonomists.
“With this data, visualisations, and employee feedback, we are looking to identify relatively simple changes that can make a big impact,” said Kevin Keck, worldwide director of Advanced Technology at Amazon. “Something as simple as changing the position of handles on totes may help lower the risk of injuries to our employees at a massive scale.”
Autonomous Robots creating new paths to safety
In order to reduce the need for employees to reach up or bend down when retrieving items, Amazon is testing a new workstation system called “Ernie.” According to the company Ernie takes totes off of a robotic shelf and uses a robotic arm to deliver it to employees, so they can remain in a more comfortable and stable position.
“We’re known for being passionate about innovating for customers, but being able to innovate with robotics for our employees is something that gives me an extra kick of motivation each day,” said Keck. “The innovation with a robot like Ernie is interesting because while it doesn’t make the process go any faster, we’re optimistic, based on our testing, it can make our facilities safer for employees.”
“Bert” is one of Amazon’s first Autonomous Mobile Robots (AMRs), and is being tested to autonomously navigate through facilities with Amazon-developed advanced safety, perception, and navigation technology. In the future, it is thought that an employee would be able to summon Bert to carry items across a facility.
‘Scooter’ and ‘Kermit’ are two other robots that also operate autonomously, and are both transport cars. The carts are used to carry empty totes and packages through our facilities.
In a blog post the company said: ‘By having Autonomously Guided Carts (AGCs) like Scooter and Kermit perform physical tasks, we believe we can make our facilities safer and enable our employees to focus on jobs that require their critical thinking skills. In addition, using an AGC like Scooter to pull carts through our facilities reduces the risk of strains on our employees, or even collisions. We currently plan to deploy Scooter to at least one Amazon facility this year.’
Amazon began using robotics in its facilities in 2012, and since then they have added more than 1 million jobs worldwide while simultaneously deploying 350,000 mobile drive unit robots.
“The role robotics and advanced technology can play in not only innovating for customers, but helping make our facilities safer, is a massive motivation for me and my team,” said Keck. “The health and safety of our employees is our number one priority. By listening to them, innovating on their behalf, and driving new technologies into our facilities over the coming months and years, I’m confident we’ll make a big contribution to our goal of reducing recordable incidents by 50% by 2025.”