Oct 29, 2020

Building a resilient technology culture

William Smith
4 min
For many organisations, the level of agility needed to quickly adapt to rapid changes remains much easier said than done.
For many organisations, the level of agility needed to quickly adapt to rapid changes remains much easier said than done...


As we turned the corner into the new year, few amongst us were prepared for a crisis on the scale of the COVID-19 pandemic. According to one estimate, the global economy has been hit to the tune of $82 trillion in recent months. This unprecedented situation has left organisations across all sectors looking more closely at how they can become more resilient in order to mitigate future crises, whether that’s a pandemic or otherwise. Technology will naturally have a prominent role to play, yet for many organisations, the level of agility needed to quickly adapt to rapid changes remains much easier said than done.

Slow on the uptake

While technology plays a big role in building resilience, the reality is that many organisations’ IT infrastructures just aren’t set up in a way that enables rapid adaptation to change. All too often, organisations follow a traditional model of IT infrastructure, where systems and applications are connected through custom code and point-to-point integrations. In this model, the central IT department owns every piece of the technology stack, along with responsibility for security and governance.

Even before the COVID-19 crisis, IT infrastructures characterised by point-to-point and tightly coupled integrations were poorly suited to modern digital demands. Despite the importance of being able to move swiftly in a crisis, organisations with IT departments structured in this way will quickly amass technical debt, and find themselves unable to respond to changes quickly. Without a restructure, these organisations will struggle to adapt if and when another crisis emerges.

The composable enterprise

For CIOs, their experiences during the last few months have created an imperative to build more resilience into the business. This should start with an API-led approach to integration, where APIs are used to connect the organisation’s applications and data sources together, rather than point-to-point integrations. In this model, the connections between applications are re-imagined as a network of existing capabilities. Anyone in the business can draw from these capabilities when building new products and services, without having to start from scratch every time.

This is what’s known as the ‘composable enterprise’, where responsibility for innovation is spread across the business, not just left to the IT team alone. IT maintains responsibility for security and governance, but enables the entire workforce to access a central repository of reusable assets to leverage when building new projects. In this way, organisations reduce the burden on IT, and start to build a ‘culture of resilience’, where technical changes can be accommodated quickly. If, for example, a crisis disrupts a provider further down the supply chain, the ability to quickly adapt internal systems to accommodate an alternative enables organisations to minimise the impact this might cause. Similarly, if the organisation needs to scale back service levels in response to lower demand, this level of agility will allow them to do so quickly, without the delays that often arise due to the bottlenecks in traditional IT service delivery models.

Staying on track

The UK’s Rail Delivery Group (RDG) offers an example of how APIs enable rapid response in practice, having had to adapt to changing needs repeatedly over the course of the crisis. When the COVID-19 lockdown began and passenger numbers plummeted, its task was to ensure that the key workers still reliant on rail were able to access all the information they needed to navigate issues such as station closures and short-notice service cancellations. As passenger numbers began to rise again, albeit in a travel environment characterised by social distancing, RDG’s focus evolved in line. It began to experiment with new innovations that prioritised passenger safety, such as digital ticketing, and live alerts on platforms and carriages likely to be overcrowded.

APIs sit at the heart of RDG’s ability to adapt. By linking together assets from across its IT infrastructure – and those of other organisations within the industry – with APIs, RDG is able to quickly join together various sources of data and present passengers with a unified picture of everything that might impact their journey, helping ease safety concerns.


While no-one can really predict if or when the next major crisis will happen, or what it will look like, organisations should look at the COVID-19 pandemic as a reminder of the importance of preparing for an uncertain future. Through the use of APIs, organisations can create a ‘composable enterprise’ that is better equipped to adapt more quickly to unforeseen changes. This capability will be critical in future-proofing organisations, whether that’s being prepared for a worst-case scenario, or to simply keep pace with the rigours of rapidly evolving digital demands in a fast-paced market.

By Lila Dorato, Director of Solution Engineer at MuleSoft

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Jul 30, 2021

The Ultimate Enterprise Technology & AI & Cyber LIVE Event

3 min
New speakers announced for Technology & AI & Cyber LIVE Event, where innovation meets implementation, coming to you live from London

Do you want to build high-level relationships, gain insider knowledge and leave with the tools you need to drive effective digital transformation within your business? Then you don’t want to miss out on the must-attend hybrid event of 2021 for leaders in forward-thinking enterprises.

At Technology, AI, and Cyber Live, you will be able to hear and engage with C-Level executives at Microsoft, IBM, Salesforce, Capgemini, and more.

Order your tickets now to take advantage of our limited-time Early Bird offer. 


How can you attend?


In the post-Covid era, not everybody wants to travel for events. So Technology & AI will be completely hybrid. That means you can attend the event in person or virtually, with no disadvantages to people who don’t make the trip to the Tobacco Dock.


Technology and AI Live is happening in the Tobacco Dock in London, a ten-minute walk from Tower Bridge. For more information on the location, click here


There’s no need to worry about missing out if you choose not to attend in person. You can still absorb all the information, interact with other attendees and enjoy the conference experience on our virtual platform. 

There will be live feeds from all of the stages (also available on-demand after the event) as well as virtual networking areas. So not being able to travel is no reason to miss your chance to gather with the industry.



New Speakers


Sunil Ramakrishnan

Vice President at CGI

Sunil has over 20 years of experience in consulting and helping energy and oil and gas clients transform into digital and sustainability leaders. He has also helped organisations across the energy, oil and gas, chemicals, renewables, and manufacturing industries realise business value from their investments using cloud, artificial/augmented intelligence, data science, internet of things, industry 4.0, robotic process automation, cybersecurity, and hyper-automation.

He has substantial experience in the information technology industry gained working at IBM Global Business Services, KPMG Management Consulting, Sapient, and Infosys. 


Lauren Barrett Knausenberger 

Chief Information Officer at Department of the Air Force

Lauren Barrett Knausenberger is the Chief Information Officer for the Department of the Air Force, including the U.S. Air Force and U.S. Space Force. She leads two directorates and supports 20,000 cyber operations, and supports personnel around the globe with a portfolio valued at $17 billion. 

She provides oversight of the Air Force’s Information Technology portfolio, including the Information Technology investment strategy from networks to cloud computing, Enterprise policies, information resources management, IT innovation initiatives, information assurance, and related matters for the Department of the Air Force. 


Keri Gilder

CEO at Colt Technology Services

Appointed CEO in May 2020, Keri is responsible for executing Colt’s strategy, which centres around transforming the way the world works through the power of connectivity. Before becoming CEO, Keri was Colt’s Chief Commercial Officer (CCO), leading global teams across sales, presales and marketing. Passionate about promoting Inclusion and Diversity, she also leads Colt’s Diversity Council to ensure Colt is a business where everyone feels they can bring their true selves to work. We look forward to hearing her insights. 

Order now to make the most of our early-bird offer. Ticket prices increase over 50% soon! For tickets and information, head over to our event site.

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