Sutherland Healthcare Solutions: transforming healthcare
Sutherland optimises both financial and clinical performance in the healthcare industry, utilising concepts such as design thinking and technologies such as data analytics. One of the company’s focuses is on improving the experience for the end user
Segments served by the company include health systems, health plans, health IT and government, with 5,000 employees at 15 locations around the globe, alongside more than 75 healthcare clients.
Recently, the company revealed its Healthcare IT had received the highest Level 5 maturity level appraisal from the third party CMMI Institute. That represents an organisation experienced enough to be focused on the continual improvement of its existing processes and systems.
In a press release, Srinivas Rao, senior vice president and global head of Technology Services at Sutherland, said: “I am extremely pleased with the progress we’ve made in the past 18 months in improving our performance and processes. This appraisal at Maturity Level 5 by CMMI Institute is a testament to the focus and dedication of each and every member of the team.”
Last year, Graham Hughes, MD, Chief Executive of Sutherland Healthcare Solutions said of a partnership with hospital IT firm MediQuant: “Having spent more than 30 years in the development and delivery of innovative healthcare software and services, I cannot remember a time when there has been as much opportunity for digital transformation of our healthcare system. Our partnership with MediQuant allows us to work with customers to evolve their digital infrastructure, while maintaining access to a wealth of prior patient data.”
The company offers its services to industry leaders such as New York State's largest healthcare provider Northwell Health. You can read more about that work here, in our digital report.
Microsoft: Building a secure foundation to drive NASCAR
Microsoft is a key partner of The National Association for Stock Car Auto Racing (NASCAR) and together they are driving ahead to create an inclusive and immersive new fan experience (FX).
These long-term partners have not only navigated the challenges posed by the COVID-19 pandemic with the use of Microsoft Teams and Microsoft 365, but are now looking to a future packed with virtual events to enhance the FX, well beyond NASCAR’S famous Daytona racetrack.
“Together, we've created a secure environment that's allowed for collaboration, but the future is all about the fans”, said Melinda Cook, General Manager for Microsoft South USA Commercial Business, who cited a culture of transparency, passion, adaptiveness, and a growth mindset as to why this alignment is so successful.”
“We've partnered to create a fluid, immersive experience for the users that is supported by a secure foundation with Microsoft in the background. We are focused on empowering and enabling customers and businesses, like NASCAR, to reach their full potential. We do this with our cloud platform which provides data insights and security.”
“Our cloud environment allows NASCAR to move forward with their digital transformation journey while we are in the background,” said Cook who highlights that Microsoft is helping NASCAR
- Empower employees productivity and collaboration
- Improve fan engagement and experience
- Improve environment security and IT productivity
- Improve racing operations
Microsoft Teams, which is part of the Microsoft 365 suite, enabled employees to work remotely, while staying productive, during the pandemic. “This allowed people to provide the same level of productivity with the use of video conference and instant messaging to collaborate on documents. Increased automation also allows the pit crews, IT, and the business to focus on safety, racing operations, and on the fan experience,” said Cook.
“We have started to innovate to create a more inclusive fanbase, this includes using Xbox to give people the experience of being a virtual racer or even leveraging some of the tools in Microsoft Teams to have a virtual ride along experience.”
“These environments are how we create a more inclusive and immersive experience for the fans. We're working on a virtual fan wall which allows people from new locations to participate in these events,” said Cook, who pointed out Microsoft was also helping bring legacy experiences alive from NASCAR’s archives.
“At Microsoft we can take it one level further by letting fans know what it's like to see the pit crew experience, the data and all the behind-the-scenes action. We will continue to improve automation with machine learning and artificial intelligence, from marketing to IT operations to finance to racing operations,” said Cook.
Christine Stoffel-Moffett, Vice President of Enterprise Technology at NASCAR, said: “Microsoft is one of our key partners. They have been instrumental in helping the NASCAR enterprise technology team re-architect our Microsoft systems to ensure an advanced level of security across our environment, contribute to our business outcomes, and focus on fan experience.”