Year in Review: Microsoft
When it comes to addressing our most pressing environmental and social challenges, technology’s role to play is both exciting and incontrovertible. Big data and advanced analytics are enabling companies to zero in on the minutiae of their carbon production and the inefficiencies that magnify it, while cloud computing is providing the computational force to accurately project how shifts in operations can yield both increased sustainability and dividends.
Ever at the forefront of realising dramatic technological change, Microsoft is characteristically driven to accelerate the aforementioned transformations by augmenting its cloud capabilities with the power of artificial intelligence (AI). “At Microsoft we are committed to delivering on our environmental goals for sustainability and empowering our customers and partner ecosystem with the technology and tools to deliver on theirs,” says Mike Chan, General Manager Cloud and Enterprise, Microsoft APAC, in Matt High's company profile from November 2019. “This starts with data capture, harnessing the power of the intelligent Cloud – a platform of limitless compute scale – and driving innovation to meet demanding business challenges and create meaningful impact with speed and agility.”
Sherie Ng, General Manager Public Sector APAC, adds: "Democratising technology is of utmost importance to Microsoft; the power of accessibility and inclusivity in the digital age will transform industries, collectively enabling us to become more productive and jointly solve society’s biggest challenges.”
This highlight from our company profile portfolio of 2019 takes an in-depth look at the strategies driving Microsoft’s AI for Good endeavours, use cases for technology’s role to play in the positive transformation of supply chains, communities and the environment, and the key partners consolidating the company’s capabilities.
Harnessing APIs to unlock and operationalise your data
Data is the fuel that powers modern businesses. It’s widely accepted that unlocking insight from data is key to driving successful digital transformation and competitive advantage. Yet the gap between understanding the importance of data-driven insight and being able to achieve it remains stubbornly wide, as critical information remains locked away in silos. To overcome these challenges, businesses must try a new approach. API-led connectivity offers a reusable, standardised way to integrate data across multiple platforms, systems, and applications. When done right, it can be the fast-track to IT and business teams productivity, innovation, and growth.
A data explosion
The past decade has seen a data explosion. Analyst firm IDC predicted that over 59 zettabytes (ZBs) of data would be “created, captured, copied, and consumed” in the world last year alone. In the next three years it’s predicted to continue growing at a CAGR of 26%, during which time more data will have been created than during the past 30 years. At the top of any CIO or business leader’s wish-list is the ability to extract insight from these vast troves of information in order to make more effective decisions. According to McKinsey, data-driven companies are 1.5 times more likely to report revenue growth of greater than 10%.
Unfortunately, just like much of the population for much of the last 12 months, data is locked down and isolated. MuleSoft’s 2021 Connectivity Benchmark report reveals that data silos and existing IT infrastructure are making it difficult for most firms to integrate new technologies and make changes to IT systems and applications. In fact, currently less than third of enterprise applications on average are integrated, so there is still significant room for improvement. Those organisations that are able to connect the dots between their data stand to realise increased customer engagement, business transformation and innovation benefits.
Journey towards API-led integration
Legacy custom code point-to-point integration may have been fine a decade ago when enterprises ran relatively few applications. But today’s businesses need something altogether more agile. Point-to-point can be expensive and complex, which means IT ends up spending too much of its time on maintenance and not enough on innovation.
This is where APIs come in, offering a more seamless and cost-effective way to drive integration through discoverability, self-service, and reuse. Rather than building the same point-to-point integration for use in 10 different projects, which requires each to be maintained individually as unique sets of code, a single API can be developed to be reused across them all. An API-led approach therefore means companies only have to unlock each data set just once to empower business teams across the organisation to use that data in their own projects.
The value of this approach can be extended even further with today’s low-code tools, which support drag-and-drop integrations. This can help to ease the burden on IT teams and empower business users to deliver their own integration projects.
The LendingTree experience
One company that has driven major improvements through reusable APIs is online loans marketplace LendingTree. Originally its 16 different business units were operating with siloed, incomplete data, meaning 360-degree customer insight was impossible—affecting sales and the end-user experience. The firm was not able to capture or analyse call centre data, limiting its ability to improve experiences for its customers.
Using APIs to draw in data from multiple systems and databases in real-time, LendingTree was able to consolidate its customer data on Salesforce to create a single source of truth for cross-departmental teams. This approach empowers service agents by giving them access to individuals’ loan application history from a single console, drastically reducing the time it takes them to consolidate various sources of customer data. As such, its API-led integration approach has allowed LendingTree to free up time and resources to launch new capabilities faster.
The future’s digital
Organisations have been affected in many different ways by the COVID-19 pandemic. But across the board, the desire among business leaders over the coming months will be to emerge from the crisis stronger than ever. Data-driven insight will be vital to this achievement, as businesses push ahead with digital innovation. API-led integration can help them to ensure that data strategies are long-lasting and sustainable, paving the way for long-term success and a brighter digital future.