Field CTO for EMEA at Pure Storage, Patrick Smith has helped oversee Pure Storage’s partnership with Santander International, a relationship that has been going strong since 2021.
Smith notes: “Santander International wanted to modernise its existing storage platform to improve capability. With any bank or financial services organisation, being able to deliver reliable business services to your customers is essential.
“Not only did Santander International need a reliable platform, but also one that came with excellent customer support.
“We really were the perfect solution with a focus on simplicity which meant the IT team at Santander International didn’t need to attend weeks of training courses or read thousand-page manuals. Our simplicity allowed Santander International to set up quickly and easily.”
But this was not the only benefit of partnering with Pure Storage, its Evergreen//One subscription delivering a Storage-as-a-service (STaaS) model was also a significant pull in terms of convenience and added value services.
Smith says: “Going down the subscription route gives any financial institution flexibility, and the knowledge that costs are under control, the customer pays for the data they store but they don’t own any of the assets, that can be very appealing.”
With reliability the driving principle behind Santander International’s decision to partner with Pure Storage, how does Pure Storage ensure its services are just that – reliable?
As Smith puts it: “We’re confident in our technology and back it up with service-level agreements that include guaranteeing six 9s (99.9999%) of availability as well as performance commitments. If we don’t meet the SLAs commitments, we provide a service credit to the customer.
“When Pure Storage first started, a lot of effort went into the technology architecture, optimised for flash, these innovations underpin our storage service – delivering performance, reliability and efficiency.”
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