As Head of Sales EMEA & APAC, Claudia Banks is responsible for the Sales and Business Development at SecurityHQ. With more than eight years of sales experience, her background is in implementing sales strategies that drive profitable growth for a plethora of clients. She combines a passion for technology and creativity which has created long-lasting relationships with her clients.
Banks’ main goal when working with a customer is to understand the challenges they face and to create the best solution to not only help the business but also the personal goals of her clients.
Tell us about SecurityHQ
“SecurityHQ is a Global Managed Security Service Provider (MSSP), that detects, and responds to threats, instantly. With 20 years of experience, we support hundreds of customers across the globe, and hold a 98% customer satisfaction rate.
“As your security partner, we provide the agility, flexibility, and expertise in response to cyber threats, and accountability for your security strategy. Gain access to an army of analysts that work with you, as an extension of your team, 24/7, 365 days a year. Receive tailored advice and full visibility with our Global Security Operation Centres, ensuring peace of mind. Utilise our award-winning security solutions, knowledge, people, and process capabilities, to accelerate business and reduce risk and overall security costs.”
How does SecurityHQ’s unified and holistic cyber solution provide a simplified cyber approach for teams?
“At SecurityHQ, we're consistently trying to listen to not just the market but learn from our customers. What we are finding is that because there are so many different solutions to choose from, businesses are finding it hard to know what solution the right choice is. Leaders are having to make decisions they are not fully comfortable with because they have so many elements to consider that don’t always align, to protect their business. It's very difficult to have visibility across all estates or infrastructure.
“In response, SecurityHQ built Managed Defense, a solution to simplify the process, to make it easy for customers to work with a thought leader and build a strategic partnership. Managed Defense helps in three different ways. First, by managing and responding to threats instantly. Second, to help companies work towards achieving the right compliance. Third, to ensure agility to protect customers from an array of different global threats consistently targeting them.
“There are lots of new businesses coming up through the market in the UK, which is great because that means a lot of innovation. But it's difficult to know if these businesses have the capability in place to help them when the worst happens. Businesses must now question:
- ‘Do we have the right capability in house, and the right skills in house to help pivot in very difficult situations?’
- ‘Have we got a business model that means we can be flexible?’
- ‘Do we have a partnership that we can hold accountable?’
“Another challenge businesses are facing is that it is very difficult to keep up with strict compliance regulations, in the UK, especially. This can be overwhelming. What we're trying to do is help businesses mitigate risk and help them grow their business successfully. It's not a silver bullet, but we provide the agility to be able to pivot and support our customers, to make sure that they are protected 24/7.”
How does SecurityHQ’s 24/7 Managed Cybersecurity solution enable customers to rapidly monitor, detect and respond to cyber threats?
“Our services can be categorised into three main areas: Managed Security, Managed Risk and Managed Defense.
“The most significant portion of our services revolves around Managed Defense, where we monitor our clients’ systems 24/7 according to a service level agreement (SLA). We alert clients about any malicious traffic or potential risks detected on their network.
“Furthermore, our role doesn’t end at just alerting; we also take steps to remediate and mitigate the risks. This comprehensive approach ensures that we both detect and respond promptly.”
What are the benefits of a simplified approach to cyber?
“A cornerstone of SecurityHQ’s approach is the close partnership we establish with our customers. We actively collaborate with our clients to understand their evolving needs. This collaborative approach fuels our commitment to adapt our processes, technology, and our dedicated team to align with and anticipate our customers' ever-changing requirements.
“Our unique ability and agility to adapt to the ever-changing threat landscape, paired with our best-in-class technology and expertise, sets us apart in the industry giving you the ultimate assurance. We provide the bandwidth that you need, ensuring our technology, processes, and team bolster your security investments ROI, strengthening your cybersecurity posture and offering peace of mind in the ever-evolving digital landscape.
“Our unique ability and agility to adapt to the ever-changing threat landscape paired with our best-in-class technology and expertise sets us apart within the industry. It also puts accountability to us to ensure that we're going to provide the bandwidth customers need, we're going to ensure our technology is the best, we're going to give customers processes that they can put into their businesses and that, when customers invest in tools, we can help them increase their return on investment, because we know we've got the experts to do that.”
What direction is SecurityHQ headed?
“Leaders are constantly trying to evaluate their risk within their business. We noticed how many of our customers want easy and digestible data to understand where their vulnerabilities and risks are so they can act accordingly. Our latest development ‘The Risk Centre’ is a completely new feature, as part of the SHQ Response Platform, and is designed to be customer focused, where clients, as well SecurityHQ Employees, can document risks for their organisation, and effectively track with mitigations. The purpose of the Risk Centre is to avoid any emergencies and pre-empt any threat before it arises. More to come on that soon!”