PwC and Okta: delivering cloud identity solutions
Okta is a cloud identity platform focussed on enabling organisations to use technology securely, as Paul Rooke, Managing Director - GSIs and Advisories, explains: “We promise to always protect the identities of our customers’ work force and their customers. We have 14 offices around the world, 2,700 employees, approaching 9,000 customers and six and a half thousand integrations with other technologies.”
As companies look at their digital transformation programmes, they don't want to get locked into legacy applications that take years to roll out, and they don't want to be locked into identity solutions that are stuck onto those applications as an afterthought. We take away the headache of identity, allowing PWC to focus on the business requirements of their clients.”
The partnership has afforded Okta the ability to get a broad view of client requirements, as Rooke explains. “PwC are authoring not just identity strategy, but across digital transformation as a whole. With PwC at the forefront of a client relationship, they work very strongly with our own professional services team, our own customer success organisation, and our engineering teams, to really get deep into our technology and make sure that our technology fits the requirements of those large programmes and customers.”
Rooke identifies legacy migration as one of the keys powering the relationship into the future. “We’re able to leverage Okta’s Access Gateway into legacy tools, whilst at the same time moving that organisation, as part of it’s transformation program, into the new world. That involves replacing on-premise apps with cloud apps, and at the same time, having Okta sitting on top of everything as a cloud technology that retains a gateway into legacy systems.” The company is further empowering users by putting its technology into the hands of developers. “Developers can actually build Okta into their own home-grown applications. That's something that PwC can offer as a service to clients, guiding and helping them strategise around that.”
Rooke remains confident in the strength of the partnership and its ability to withstand the COVID-19 pandemic and the challenges it has presented to clients. “The remote work piece has obviously developed at pace this year, and that’s something PwC and Okta can deliver solutions for. For example, a soft drinks organisation is now managing the relationship with suppliers and their distributors globally using Okta as the identity solution. That's something we’ve only seen accelerate this year.”
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion