Jun 1, 2020

Startup Spotlight: DigitalOcean’s developer cloud

Cloud
Mobile
William Smith
2 min
New York’s DigitalOcean offers cloud-based app creation to individual, startup and SMB developers
New York’s DigitalOcean offers cloud-based app creation to individual, startup and SMB developers.

Operating on a software-as-a-service (SaaS) model...

New York’s DigitalOcean offers cloud-based app creation to individual, startup and SMB developers.

Operating on a software-as-a-service (SaaS) model, the company’s scaleable developer cloud runs the gamut from deployment, to scaling to monitoring, with 13 data centres worldwide. The company says no DevOps experience is required to use its services, vastly broadening the range of people for whom software development is possible.

According to Gartner, the cloud market as a whole is worth over $200bn, with future growth looking very healthy. ““Cloud services are definitely shaking up the industry,” said Sid Nag, research vice president at Gartner. “At Gartner, we know of no vendor or service provider today whose business model offerings and revenue growth are not influenced by the increasing adoption of cloud-first strategies in organizations. What we see now is only the beginning, though. Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three time the growth of overall IT services.”

DigitalOcean’s over 500,000 customers include the likes of Slack, HashiCorp, Splunk and WeWork, with DigitalOcean supporting over 100,000 developer teams worldwide.

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The company has raised over $450mn across 12 funding rounds since its foundation in 2012. Its latest Series C round, announced earlier this month, raised $50mn alone, propelling the firm to a $1.15bn valuation and Unicorn status. The round was led by Access Industries, with the participation of Andreessen Horowitz (a16z).

In a press release, DigitalOcean’s CEO Yancey Spruill said: “We are delighted to extend our partnership with Access and a16z and see this capital as adding strength to our balance sheet enabling us to better serve our customers’ demand for our platform, especially during COVID-19 where we are seeing an acceleration of businesses transitioning to the cloud.

“We are now freed up to focus on accelerating revenue growth, transitioning to free cash flow profitability in 2020 and positioning our company ultimately to be a public company.”

“We are excited about this investment to support DigitalOcean as it enters its next phase of significant growth,” continued Pueo Keffer, managing director at Access Industries. “We remain extremely impressed with the company and its management and believe that both are well positioned to transform the cloud space for developers and SMBs in the years ahead.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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