May 17, 2020

Gartner: The irrational exuberance that is blockchain

John Lovelock
3 min
The recent rapid rise and fall in the value of bitcoin has thrust blockchain into our everyday vocabulary and into the minds of most boards and CEOs. Bl...

The recent rapid rise and fall in the value of bitcoin has thrust blockchain into our everyday vocabulary and into the minds of most boards and CEOs. Blockchain promises genuine long-term potential for global-scale transformation of economies and industries, which, over time, will lead to the era of the programmable economy, in which value is exchanged peer-to-peer without central authority, and new exchange mechanisms are created by any participant.

According to Gartner's 2017 CEO Survey, 25% of participating CEOs perceive the impact of blockchain to be either "major" or "transformational.” But what do CIOs and IT leaders need to do to understand and make sense of this promising, but radical technology?

Blockchain at the irrational exuberance phase

We are in the first phase of blockchain use, what I call the ‘irrational exuberance’ phase. There is significant experimentation with blockchain across every industry around the world. Corporations that have long relied on centralised systems for control and security are being pushed to accept the concept of decentralisation and distributed control that is central to blockchain.

However, 66% of respondents of a recent Gartner survey believe blockchain is a business disruption and have set budgets accordingly; 5% of those surveyed said they will spend over $10 million on blockchain, however CIOs and IT leaders will need to evaluate where the investment makes the most sense for their business.

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What impact has the first phase of blockchain had?

The irrational exuberance phase has had two demonstrable effects: evolution and hucksterism. Blockchain has been used successfully in cryptocurrencies, but the technology is still not “enterprise ready.” In 2017, we saw some evolution on that front as blockchain platforms such as Hypeledger Fabric announced new versions closer to enterprise use and Ethereum progressed toward making these solutions perform and scale to suit enterprise needs.

However, the exuberance has also led to new levels of hucksterism. For example, we have seen companies with dubious blockchain abilities add blockchain to their name or business to try to increase their stock price. In response, the US Securities and Exchange Commission (SEC) said it will crack down on "Blockchain-R-Us" renaming. It is critical at this stage in blockchain’s evolution that hype is recognised, and the emergent nature of the technology and its capabilities are clearly understood.

The best way to approach blockchain projects

Gartner anticipates that, through 2018, 85% of projects with "blockchain" in their titles will deliver business value without actually using a blockchain. Thus, organisations must ensure that expectations for their blockchain initiatives are based on realistic assumptions about both the technology and its capabilities.

To add, Gartner does not expect large returns on blockchain until 2025. Which means today companies will have to try different blockchain projects to determine if there is value for them in blockchain — that is, whether there will be new revenue possibilities, cost savings or improvements in their customers’ user experience. However, obtaining that value may require organisations to wait until the technology is more robust, is more reliable or requires less custom development.

Most current uses of blockchain are not disruptive, because the majority of organisations that undertake blockchain projects find it hard to consider systems that are outside of their legacy, centralised models (both business models and technology platforms). As with other waves of technology-driven business transformation, disruption will likely come from small risk-taking ventures rather than established, risk-averse companies. In the case of blockchain technology, it is possible that the greatest social good will come from the nondisruptive transformation of global supply chains, although eventually many other sectors will be impacted, in both disruptive and nondisruptive ways.

John Lovelock, Vice President at Gartner

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Jul 7, 2021

ServiceNow pumps millions into EU service compliance

Schrems II
2 min
ServiceNow has announced a multimillion euro investment in EU services, providing customers even greater trust, choice, and control over their data

ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.

The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.

ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.

ServiceNow upgrade: free of charge

There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.

Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.

ServiceNow upgrade: ‘peace of mind’

“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”

Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.

“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”

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