Blockchain: Disrupting multiple industries
It is often difficult to imagine how something will disrupt an industry because it may seem that the industry is already functioning with no problems. However, industries that are ripe for disruption share some characteristics.
The first character of an industry ready to be disrupted is that it is made up of many small companies or providers. One example of this type of industry is the moving industry. This is a $16bn industry that is served primarily by small companies with less than 10 employees. These companies have over 50% of the market.
The wedding industry is another example of this. About $300bn is spent on weddings around the world, but every provider of services is almost exclusively local. In fact, industries that provide local services are high on the list of those that are ready to be disrupted.
This almost perfectly describes the dental industry. 79% of patients travel 10 miles or less to visit their dentist. In addition, the American Dental Association reports that over 81% of dental firms employ less than 10 people. Over 40% employ less than 5 people. This is incredible for an industry estimated to be worth over $106bn in America only.
These kinds of industries can be disrupted because they are not controlled by a dominant player. The small companies have not banded together to protect their market share. This means that a change in the way the industry operates has the opportunity to be accepted by small companies independently and spread from there.
Of course, the reason a change would spread throughout an entire industry is because it is simply a better way of doing business. The change either reduces cost or improves quality. Inc magazine describes this as finding a problem in an industry. Reducing cost while improving both quality and customer service are the reasons why Casper is disrupting the mattress industry.
Reducing the cost of making payments has the potential to disrupt major processors such as Amex, Visa, and MasterCard which charge 2% or more for each transaction. Over $24tn is still transferred by paper check because of these high costs. Smart contracts executed on blockchain have the potential to completely disrupt the credit card industry.
The dental industry also has economic inefficiencies that open an opportunity for a disrupting force like Dentacoin. Of the global total of $440bn spent on dental care, over $400bn is for preventable problems. This is an incredible inefficiency. Anything that saves patients even a portion of these costs will gain incredible acceptance in the dental industry.
ServiceNow pumps millions into EU service compliance
ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.
The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.
ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.
ServiceNow upgrade: free of charge
There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.
Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.
ServiceNow upgrade: ‘peace of mind’
“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”
Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.
“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”