ServiceNow announce NTT as strategic partners

Nippon Telegraph and Telephone (NTT) and ServiceNow hope their combined capabilities will help customers realise the benefits of private 5G

Cloud computing software giant ServiceNow has joined forces with global managed technology services provider NTT. The partnership builds upon NTT’s recently launched Private 5G Platform (P5G) and end-to-end stack of services.

Both parties hope this move will simplify the digitisation process for their clients.

P5G: digitising new and existing business processes

Nippon’s P5G platform, a single end-to-end management and service creation platform with global visibility, is designed to eliminate friction and increase ROI. 

This suite of services is geared to help Chief Information Officers and Chief Digital Officers drive business outcomes and unlock innovative business models, and is purpose-built to solve each enterprise’s business challenges.

But as customers must digitise new and existing business processes to bridge the gap between their workflows and private 5G network, NTT required a partner to bridge that gap, according to Shahid Ahmed, Group EVP of New Ventures and Innovation at NTT Ltd, who added:

“Digitising workflows is a pre-requisite to any digital transformation journey. By combining the simplicity, control, and security of NTT’s P5G Platform with the strength of ServiceNow’s industry-leading workflows, we can accelerate the value creation of private 5G for our clients and the industry at large.” 

ServiceNow capabilities to shorten 5G workflows? 

Lara Caimi, Chief Customer and Partner Officer at ServiceNow, said: "Through our AI-powered workflow orchestration capabilities, ServiceNow is driving the control-tower for digital transformation by bringing people, processes and systems together to deliver powerful business outcomes.” 

“Together with NTT, ServiceNow will bring new use cases empowered by secure private 5G connectivity in a turn-key, 'as-a-service' consumption model. This will accelerate key business initiatives across various industry verticals," said Caimi. 

By building upon NTT’s Private 5G (P5G) offering, ServiceNow technology could enable enterprises to digitise the work that is foundational to private 5G deployment and adoption.

By shortening the workflows with their cloud-based economics and an enhanced service management experience, both parties hope to reduce their client’s time to market.


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